Kardinal-Faulhaber Strasse 11 Fünf Höfe / Prannerpassage
Barista
160 m
Kardinal-Faulhaber-Str. 11
Augustiner Klosterwirt
340 m
Augustinerstr. 1
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Comfortable Rooms
Great Location
Dining Disappointments
Service Interruptions
7.2/10
Very good
Rooms
6.7
Location
7.7
Service
7.5
Dining
6.8
Guest reviews
7.2/10
based on 6 reviews
4/5
based on 1739 reviews
8.3
8.3/10 based on 2386 reviews
#121 of 427 hotels in Munich based on Tripadvisor
Steven
United Kingdom,
May
2024
6.6/10
I had a mixed experience at the hotel. The rooms were incredibly outdated and not as advertised but had a great view. The service was friendly and efficient, although there were some distractions. The location was very central and convenient but noisy due to nearby construction. The dining was average with some highlights. Overall, a decent stay with some ups and downs.
Rooms
5.0
The rooms were incredibly outdated and not at all what is advertised on the websites but had a great view. The room was not ready when we arrived, and we were offered complimentary beverages by the front desk manager.
Service
8.0
The service was friendly and efficient. The staff was kind, apologetic, and offered 2 free drinks from the bar while we waited for our room to be prepared. They were extremely helpful in providing directions and suggestions on where to go for Bavarian food and sightseeing.
Location
7.0
The hotel was very central and convenient, perfect for exploring the historic center of Munich. Although noisy due to construction nearby, it was just a short walk from attractions like Maximilian Street and Marienplatz. It provided access to amazing markets and Bavarian delights.
Dining
6.0
The dining experience was very average overall, but there were highlights like the breakfast room on the 6th floor with a view of the city.
Facilities
7.0
Sally
United Kingdom,
March
2024
6.6/10
My stay at the hotel was a mix of positives and negatives. The breakfast room on the top floor was lovely, but there was a sewer smell. The thickly carpeted rooms were cozy, but not ideal for those with dust allergies. Breakfast was the highlight of my stay, though.
Rooms
7.0
The rooms are quite nice and cozy, but the thick carpeting may not be suitable for those with dust allergies.
Service
6.0
The hotel's reception staff had a mix of helpful and rude members. Some were professional, while others were unpatient and unfriendly.
Location
6.0
The hotel has access to many places, but the overall upkeep of the location was disappointing at times.
Dining
7.0
The breakfast served was generally good, but lacked variety. The champagne buffet breakfast on the 31st December was a highlight.
Facilities
7.0
The hotel offers a decent range of facilities, but there were some cleanliness and maintenance issues observed.
Paul
United States,
January
2024
7.2/10
The hotel had a mix of positive and negative aspects. The rooms were spacious but had a musty smell. The service was friendly and attentive, offering complimentary drinks while we waited for our room. The location was convenient for shopping but lacked cleanliness and safety in certain areas. The dining experience was satisfying, particularly the breakfast with a city view.
Rooms
6.0
The rooms were spacious but had a musty smell.
Service
8.0
The service was friendly and attentive, offering complimentary drinks while we waited for our room.
Location
7.0
The location was convenient for shopping but lacked cleanliness and safety in certain areas.
Dining
8.0
The dining experience was satisfying, particularly the breakfast with a city view.
Facilities
7.0
The hotel had basic facilities but nothing extraordinary.
Robert
United States,
January
2024
8.4/10
My stay at the hotel was excellent overall. The rooms were 100 times better than the classic ones, offering a fantastic experience. The service, despite a few minor issues, was amazing from the front desk reception to the Golden Key concierge. The location was incredible, allowing easy access to many places. The dining experience was a bit disappointing compared to similar hotels but had its moments. Facilities were top-notch, adding value to my stay.
Rooms
9.0
I was delighted with my room; it exceeded my expectations in every way.
Service
8.0
The service was exceptional, with a slight hiccup of being barged into on the day of checkout. But overall, the staff was top-notch.
Location
9.0
The hotel's location was incredible, providing easy access to many places and offering a picturesque view that heightened the experience.
Dining
7.0
The dining experience had its ups and downs; while some aspects were disappointing, there were moments of delight, especially the morning champagne buffet.
Facilities
9.0
The hotel's facilities were excellent, adding convenience and comfort to my stay.
Comfortable Rooms
Dining Disappointments
Steve
United States,
January
2024
7.4/10
The hotel offers charming Bavarian-style rooms that are fair enough for families but could benefit from some updates in terms of cleanliness and maintenance. The service is friendly and accommodating, though there are some missed opportunities like the lack of room photos online. The location is both fantastic for leisure and business guests, despite needing a facelift in certain areas. Dining options are mixed, with some areas needing improvement. Overall, the hotel provides a unique Bavarian experience that could use a bit more attention to detail.
Rooms
7.0
The rooms, decorated in a charming Bavarian style with wooden ceilings and furnishings reminiscent of a cabin, were fair enough for our family but showed signs of wear and tear.
Service
8.0
The staff are friendly and went above and beyond to accommodate our needs, like providing a non-smoking room upon request.
Location
9.0
The hotel's location is fantastic, within easy walking distance of the town center, making it ideal for exploring the area.
Dining
6.0
The dining experience had its positives and negatives, with great views but some disappointing food options that could be improved.
Facilities
7.0
The facilities offered meet basic needs but could use some refurbishment to enhance the overall guest experience.
E.
United Kingdom,
December
2023
7.2/10
The hotel offers mixed experiences with its rooms, service, and dining. While the rooms vary from depressing and musty to large and sophisticated, the service ranges from unfriendly to extremely helpful. Dining options are limited for some, but there is a good variety available for others.
Rooms
6.0
The rooms are a mixed bag, from depressing and musty with sad-looking furniture to large and spacious with a sophisticated touch.
Service
7.0
The service can be hit or miss, ranging from unpatient and unfriendly to extremely helpful and delightful.
Location
8.0
The hotel's location is great, right in the heart of the city with easy access to shopping centers and high-end shops and landmarks.
Dining
7.0
The dining experiences vary, from disappointing and poor with limited options to really good with a huge variety of food available.
Facilities
8.0
The hotel offers a range of facilities to meet different needs.